Elements and Performance Criteria
- Assess the needs and issues of clients
- Identify reasons for seeking help
- Identify and document current needs
- Identify client's abilities to address their own needs
- Explain organisation policy and procedures in relation to records, confidentiality and privacy
- Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities
- Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention
- Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise
- Promptly and supportively respond to clients in distress or crisis, in accordance with organisation policies and procedures
- Establish goals of service provision with the client
- Use appropriate communication and relationship building processes to identify service provision goals
- Identify and prioritise issues to be addressed through services provision
- Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise
- Assist client to evaluate and select strategies to achieve their goals
- Document goals in relation to client needs in accordance with organisation procedures, as appropriate
- Share goals, with client's consent, where appropriate
- Provide services to meet client needs
- Identify strategies to address impact of mental illness and/or psychiatric disability, incorporating the knowledge, skills and abilities of the person
- Facilitate use of other appropriate strategies, services and resources
- Negotiate short and long term strategies as appropriate
- Provide services in manner that supports and encourages independence
- Maintain records of service provision related to agreed goals and strategies, in accordance with organisation procedures and policy
- Provide referrals as appropriate
- Review progress with the client
- Regularly discuss progress with the client
- Negotiate revised goals and strategies
- Negotiate exit from the service or program with the person and provide support in accordance with organisation policies and available resources
- Discuss outcomes with client and appropriate persons inside or outside the organisation and document in accordance with organisation policies and procedures
- Maintain confidentiality in accordance with agency/ organisation guidelines and relevant legislation
- Use self protection strategies